Consultations with the doctors are by appointment. In keeping with Government guidelines we aim to provide access to a healthcare professional within 48 hours. Patients should telephone at 8.30 am for an appointment to be seen that day. Patients can pre-book an appointment depending on availability with a Doctor although they may have to wait a week or two for an appointment with a particular Doctor. One third of our GP appointments are left to be pre-booked. The rest of appointments are booked on the day you require to see a GP.
If you cannot keep your appointment, please inform the surgery as soon as possible. If you are more than 10 minutes late for an appointment, the doctor will be unable to see you unless it is an emergency.
Consultation times may change due to holidays and unforeseen circumstances.
Additional early morning appointments are available Monday – Friday with the primary aim of helping patients who find it difficult to get to the surgery during normal hours.
The majority of nurse appointments are pre-bookable. Patients that are due injections such as depo provera, B12 should contact the surgery at least 2 weeks before they require their appointment. Please note a chaperone can be available on request when undergoing clinical examination.
Genuinely urgent cases will always be seen the same day. Please tell the receptionist if you consider your problem urgent.
Home visits are for the housebound or if you are too ill to attend the surgery. If you consider a home visit necessary please telephone no later than 10.00 am giving brief details of the problem. This allows the doctors to plan their working day.
If you can get to the surgery this helps you and us as the facilities for examination and treatment are better.
If you would like to leave a message or speak to one of the GPs or practice nurse this can be done through any of our reception staff. Reception staff will take the message or may ask you some details in order that the GP can get some idea of the problem. All messages will be passed to the appropriate clinician who will look at them on a daily basis. They will endeavour to get back to you the same day, but we would advise that it may take a day or two to reply if the GP is not back in surgery until then.