The Kelburn Practice

Lines open 8.30am – 6pm Monday to Friday

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Freedom of Information Act

The Freedom of Information (Scotland) Act 2002 (FOISA) provides you with a right of access to the information we hold, subject to certain exemptions.  The Environmental Information (Scotland) Regulations 2004 ... [continue] Freedom of Information Act

How to register

The Kelburn Practice are not taking new registrations from patients who are already registered with a local Paisley practice. Patients that stay within the practice boundary of PA1, PA2 & ... [continue] How to register

Information sharing

The practice complies with Data Protection and Access to Medical Records legislation.  The practice is now fully computerised and abides by the terms of the Data Protection Act 1998.  Your ... [continue] Information sharing

Patient rights and responsibilities

Patient confidentiality will be respected at all times by doctors, staff and other health professionals involved in your care. The Kelburn Practice will not discriminate on the grounds of age, ... [continue] Patient rights and responsibilities

Privacy notice

GDPR Fair Processing and Privacy Notice GDPR: Your Information, Your Rights Our Privacy Notice explains why we collect information about you and how that information may be used to deliver ... [continue] Privacy notice

Suggestions and complaints

We welcome any comments to help improve our service. The practice operates an in-house complaint procedure. If you feel you have any complaints or grievances, we hope that they can ... [continue] Suggestions and complaints

Telephone interpreting service

Direct patient access to telephone interpreting – new languages added The patient leaflet on direct access to telephone interpreting is now available in 40 languages. This important resource explains how ... [continue] Telephone interpreting service

The Kelburn Practice Fair Processing & Privacy Notice

Your Information, Your Rights Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 ... [continue] The Kelburn Practice Fair Processing & Privacy Notice

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can download and complete a change of details form. ... [continue] Updating your details

Use and disclosure for non-health reasons

Disclosure of information may only be given in very exceptional circumstances under the Crime and Disorder Act of 1998, to the police, hospital chaplains and the media. When we have ... [continue] Use and disclosure for non-health reasons

Useful telephone numbers

NHS 24 111 RAH 0141 314 7294 Maternity 0141 314 7294 Dykebar Hospital 0141 884 5122 Royal Hospital For Sick Children 0141 201 0000 Paisley Maternity (Pink Team) 0141 314 ... [continue] Useful telephone numbers

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The practice considers aggressive behaviour to be any personal abusive or aggressive comments, cursing or swearing, physical contact and / or aggressive gestures. The practice will request the removal from ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 22nd October, 2014